500 error on fresh install OpenAdmin > Users

pcx3

Got 2 reports of a 500 error on OpenAdmin > Users today on a freshly installed OpenPanel 1.6.3 on Ubuntu24:

'NoneType' object has no attribute 'cursor'

500 error

It will take some time to troubleshoot the root cause, but for now if you experience this, simply deleting the volume and restarting mysql to re-initialize resolves it:

cd /root && docker compose down --volumes && docker compose up -d openpanel_mysql

NOTE: ONLY RUN THIS ON FRESH INSTALLS AS IT WILL DELETE ALL USERS,PLANS,DOMAINS,WEBSITES..

stefan

from 1.6.4 the error message is renamed to general Error: Establishing a Database Connection

webhoster

also not working on almalinux 10.

mysql
ERROR 2002 (HY000): Can't connect to server on '127.0.0.1' (115)

cd /root && docker compose down --volumes && docker compose up -d openpanel_mysql
[+] Running 3/3
✔ Container openpanel_mysql Removed 0.0s
✔ Volume root_mysql Removed 0.0s
✔ Network root_openpanel_network Removed 0.1s
[+] Running 4/4
✔ Network root_openpanel_network Created 0.0s
✔ Volume root_mysql Created 0.0s
✔ Container openpanel_mysql Started 0.1s
! openpanel_mysql Your kernel does not support OomKillDisable. OomKillDisable discarded.

cat /etc/my.cnf
[client]
user = panel
database = panel
password = #(tested also with the pw in your info)
host = 127.0.0.1
protocol = tcp

2025-10-25 10:38:37+00:00 [Note] [Entrypoint]: Entrypoint script for MySQL Server 9.5.0-1.el9 started.
2025-10-25 10:38:37+00:00 [Note] [Entrypoint]: Switching to dedicated user 'mysql'
2025-10-25 10:38:37+00:00 [Note] [Entrypoint]: Entrypoint script for MySQL Server 9.5.0-1.el9 started.
2025-10-25 10:38:38+00:00 [ERROR] [Entrypoint]: Database is uninitialized and password option is not specified
You need to specify one of the following as an environment variable:
- MYSQL_ROOT_PASSWORD
- MYSQL_ALLOW_EMPTY_PASSWORD
- MYSQL_RANDOM_ROOT_PASSWORD

cat /proc/cpuinfo
processor : 0
vendor_id : AuthenticAMD
cpu family : 25
model : 17
model name : AMD EPYC 9174F 16-Core Processor
stepping : 1
microcode : 0xa101144
cpu MHz : 4093.849
cache size : 1024 KB
physical id : 0
siblings : 1
core id : 0
cpu cores : 1
apicid : 0
initial apicid : 0
fpu : yes
fpu_exception : yes
cpuid level : 16
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good nopl xtopology tsc_reliable nonstop_tsc cpuid extd_apicid tsc_known_freq pni pclmulqdq ssse3 fma cx16 pcid sse4_1 sse4_2 x2apic movbe popcnt aes xsave avx f16c rdrand hypervisor lahf_lm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw topoext ssbd ibrs ibpb ibrs_enhanced vmmcall fsgsbase bmi1 avx2 smep bmi2 erms invpcid avx512f avx512dq rdseed adx smap avx512ifma clflushopt clwb avx512cd sha_ni avx512bw avx512vl xsaveopt xsavec xgetbv1 xsaves user_shstk avx512_bf16 clzero wbnoinvd arat avx512vbmi umip pku ospke avx512_vbmi2 gfni vaes vpclmulqdq avx512_vnni avx512_bitalg avx512_vpopcntdq rdpid overflow_recov succor fsrm flush_l1d
bugs : fxsave_leak sysret_ss_attrs null_seg spectre_v1 spectre_v2 spec_store_bypass srso ibpb_no_ret
bogomips : 8187.69
TLB size : 3584 4K pages
clflush size : 64
cache_alignment : 64
address sizes : 45 bits physical, 48 bits virtual
power management:

uname -a
Linux xxxx 6.12.0-55.40.1.el10_0.x86_64 #1 SMP PREEMPT_DYNAMIC Tue Oct 21 05:54:51 EDT 2025 x86_64 GNU/Linux

stefan

webhoster its a different error message, this

2025-10-25 10:38:38+00:00 [ERROR] [Entrypoint]: Database is uninitialized and password option is not specified
You need to specify one of the following as an environment variable:
- MYSQL_ROOT_PASSWORD
- MYSQL_ALLOW_EMPTY_PASSWORD
- MYSQL_RANDOM_ROOT_PASSWORD

Indicates the password generatorom part on install failed, can you share the install log?

I'll add on todo for today to test install on alma10

stefan

I did run the install on alma10, noticed a warning and install failed with this error so I did not even make it past the installation to check this mysql error

in my case, on almalinux10 docker install was failing as it needs the iptables module, and RH10 switched to nft.
So simply setting an older kernel I was able to get docker running and after that install continues, I see the MYSQL_ROOT_PASSWORD in log and mysql did start without any errors. users work:

stefan

i ran into this again on ubuntu24, i'll change the default image from mysql to mariadb:10-focal - will run some tests